Privacy notice

01Who we are

Sinar Eco Resort – River & Nature Retreat (“Sinar Eco Resort”) is operated by Sungai Molek Resorts Sdn Bhd (company registration 201301029509 (1059339-K)), Lot 2346 GM 2535, Kampung Sungai Molek, Mukim Jeram Batu, 81500 Pekan Nanas, Pontian, Johor, Malaysia. In this notice, “we” and “us” mean the resort. We are responsible for your personal data under Malaysia’s Personal Data Protection Act 2010 (PDPA).

02What we collect

When you send the enquiry form

• Required: your name, your WhatsApp or phone number, your email address, who you are planning for and, for a company, school or group, its name.
• Trip details: package of interest, preferred dates, number of adults and children or group size, and activities you are interested in.
• Optional: any message you add.
• Added automatically: the page you sent it from, the page’s reference code, the site language, the time, and, if you arrived from an advert, the campaign tags (UTM) and Google click ID.

When you WhatsApp, call or email us

We receive your number or address and whatever you choose to share. Pre-filled WhatsApp messages from this site include a short reference code (and, if you came from a Google advert, its click ID) so we know which page you used.

When you book a room online

Room bookings are completed on our booking engine, Exely. The details you enter there are collected for your booking and are also covered by Exely’s own privacy terms.

Children’s details

Enquiries are made by parents, teachers and group leaders. Please share only the numbers and ages we need to plan the trip.

We never ask for IC or passport numbers or payment card details on this website. Please do not send them in the form or the message box.

03Why we use it

• To reply to your enquiry, usually on WhatsApp, and send you options or a quotation.
• To plan your stay, day trip or programme with you, and to manage your booking.
• To keep a record of enquiries and bookings for our own administration.
• To understand which pages and adverts bring enquiries, so we can improve the site (see Cookies & analytics).
• To meet our legal obligations.

We will not add you to promotional messages unless you ask us to or agree separately.

04Your consent

By ticking the consent box on the form, you agree that we may contact you about your enquiry and use your details as described here. Your name, a phone or WhatsApp number and an email address are needed for us to reply; without them we cannot answer your enquiry. Everything else is up to you.

You can withdraw your consent at any time by messaging or emailing us. We will then stop contacting you about the enquiry, although we may keep a record where the law requires it.

05Who we share it with

We do not sell or rent your personal data. We share it only with service providers who help us run the website and reply to you, and only for that purpose:

• Website hosting and form processing (Cloudflare).
• Email and messaging tools we use to receive your enquiry and reply, including WhatsApp (Meta) when you message us.
• Our booking engine (Exely) when you book a room online.
• Google, for analytics and advert measurement, only if you accept those cookies.
• Government or law enforcement bodies where the law requires it.

Some of these providers store or process data outside Malaysia. Where that happens, we rely on their contractual and security commitments to protect it.

06Cookies & analytics

When you first visit, a small banner asks whether you accept measurement cookies. Until you accept, Google Consent Mode is set to “denied”: our Google Analytics and Google Ads tags set no cookies and only send Google anonymous signals (such as a page view or a click on WhatsApp) without any identifier, which Google uses to estimate how many visits and enquiries came from its adverts.

Always on

Your cookie choice, saved in your browser. Campaign tags (such as the Google ad you clicked) and the details you entered in the quick search, kept only for your current visit so your enquiry is labelled correctly.

Only if you accept

Google Analytics and Google Ads cookies, which help us see which pages and adverts lead to enquiries and bookings. A cookie of our own that remembers the Google ad you came from for up to 90 days, so an enquiry you send later is credited to it. When you send an enquiry, a scrambled (hashed) form of your email address and phone number is passed to Google so it can match the enquiry to the advert; Google never receives them in readable form from this website.

Change my cookie choice

07How long we keep it

We keep your details only as long as we need them to handle your enquiry and booking, and any records the law requires us to keep. After that, we delete or anonymise them.

08Keeping it safe

Enquiries are sent over an encrypted connection (HTTPS) and stored with a reputable hosting provider. We take reasonable steps to protect your details from loss, misuse and unauthorised access, and only the people who handle enquiries and bookings can see them. No website is completely secure, so please share only what is needed.

09Your rights

Under the PDPA you can:

• Access the personal data we hold about you.
• Correct details that are wrong, incomplete or out of date.
• Withdraw consent or ask us to stop using your details for a purpose, including promotional messages.
• Ask us to send your data to you or another organisation where the law allows it.

To make a request, contact us using the details below. We may need to verify your identity first, and we will respond within 21 days, as the PDPA requires.

10Changes & languages

We may update this notice when our services or the law change. The date at the top shows the latest version. A Bahasa Melayu version of this notice is available on request.

11Contact us

Email

[email protected]

WhatsApp

+60 13-757 2434 (main line) · +60 14-252 3678 (second line)

Phone

+60 13-757 2434

Post

Sungai Molek Resorts Sdn Bhd, Lot 2346 GM 2535, Kampung Sungai Molek, Mukim Jeram Batu, 81500 Pekan Nanas, Pontian, Johor, Malaysia

Company

Sungai Molek Resorts Sdn Bhd (201301029509 (1059339-K)), trading as Sinar Eco Resort – River & Nature Retreat